Frequently Asked Questions (FAQ)

Hello! We’re so glad you’re here. This page answers the most common questions people have about Nümi. Everything is explained in simple, friendly language—no technical jargon, we promise!

If you don’t find your answer here, don’t worry! You can always contact us and we’ll be happy to help.

General Questions

What is Nümi?

Nümi is like having a helpful friend who gently reminds you to check in with yourself each week. Instead of making weight tracking feel like a chore, we’ve made it feel more like a game—with little achievements and encouraging messages along the way.

Whether you’re taking medications like Ozempic, Wegovy, Mounjaro, or Zepbound, or simply wanting to keep track of your wellness journey, Nümi is here to support you. We help you track not just your weight, but also how you’re feeling—because your whole well-being matters!

Is Nümi free to use?

Yes! Nümi is free to use, and the free plan has everything you need to get started. You can track your weight, log how you’re feeling, track side effects if you’re taking medications, and generate reports for your doctor—all for free!

If you’d like even more features like detailed charts, unlimited journeys, and advanced medication insights, we offer a Premium plan. But remember—the free plan has everything you need to get started!

Getting Started

How do I create a new journey?

Don’t worry—it’s easy! When you log in, you’ll see your dashboard (that’s the main page). Look for a button that says “Create New Journey” or something similar. It might be a big colorful button, or it might be in a menu—either way, it’s easy to find!

Once you click it, we’ll walk you through it step by step. We’ll ask for things like:

• A name for your journey (make it personal!)
• Your current weight and target weight
• Any medications you’re taking (if you want to track them)
• When you’d like to start

Don’t worry if you’re not sure about something—you can always come back and change it later!

Can I track medications?

Yes, absolutely! If you’re taking medications like Ozempic, Wegovy, Mounjaro, or Zepbound, you can log them in your journey. This helps us give you better support.

When you create a journey, we’ll ask if you want to track medications. You can tell us what medication you’re taking and what dosage. Don’t worry if you’re not taking any medications—that’s perfectly fine too!

Can I track medication side effects?

Absolutely! This is one of the things that makes Nümi special. If you’re taking medications, you can easily note any side effects you experience.

We’ve listed the most common side effects, so you just check a box:

• Nausea
• Vomiting
• Diarrhea
• Constipation
• Abdominal pain
• Headache
• Fatigue
• Dizziness
• Other (you can write in your own if needed)

You can even note what time of day it happened—morning, during the day, or night. This helps you and your doctor see patterns and adjust your treatment if needed!

Why track side effects?

• Pattern recognition—tracking when side effects occur helps identify triggers (like certain foods or times of day)
• Doctor communication—having a detailed record makes it easier to discuss your experience with your healthcare provider
• Treatment adjustments—your doctor can use this information to adjust dosages or timing if needed
• Peace of mind—knowing what’s normal and what might need attention helps reduce anxiety

Can I track injection sites?

Yes! If you’re using injectable medications like Ozempic, Wegovy, Mounjaro, or Zepbound, you can track where you inject your medication each week.

Available injection sites:

• Stomach (abdomen)—typically 2 inches away from your belly button
• Thigh—the front of your thigh, in the upper portion
• Back of upper arm—the back of your upper arm (you may need help with this site)

Why track injection sites?

• Rotate sites—rotating between different injection sites helps prevent skin irritation, bruising, and the formation of lumps
• Consistent absorption—some people notice slight differences in how medications work depending on the injection site
• Doctor insights—your healthcare provider can see your rotation pattern and any site-specific reactions
• Best practices—many healthcare providers recommend rotating sites each week, and Nümi helps you remember which site you used last

Tip: When you update your medication information, you’ll be asked to select your injection site. This information is automatically saved and included in your wellness reports!

How do I set up my profile?

After you sign up, you’ll want to set up your profile. Don’t worry—it’s quick and easy!

Look for a “Settings” button or a little gear icon somewhere on your dashboard. It’s usually in the top right corner or in a menu. Once you find it, click it and we’ll ask you for a few things:

• Your name, age, and height
• Whether you prefer pounds and inches, or kilograms and centimeters
• When you’d like to receive friendly reminders (if you want them)
• Your privacy preferences

Don’t worry if you’re not sure about something—you can always come back and change it later!

Features & Functionality

What’s the difference between free and premium?

Great question! The free plan has everything you need to get started. Here’s what you get for free:

Free Plan Features:

• One Journey—you can create one journey to track your wellness goals. Think of it as your personal wellness story!
• Track Your Weight—log your weight each week, along with how you’re feeling and any notes you want to add
• Track Side Effects—if you’re taking medications, you can easily note any side effects you experience, including what time of day they happened
• Track Injection Sites—if you’re using injectable medications, track where you inject each week to help with site rotation
• Simple Charts—see your progress in easy-to-understand charts
• Track Medications—log your medications and dosages, including GLP-1 medications like Ozempic, Wegovy, Mounjaro, and Zepbound
• A Little Bit of Fun—we’ve made tracking feel a bit like a game, with weekly levels and little achievements along the way
• Reports for Your Doctor—generate wellness reports that include everything you’ve tracked: weight, mood, medications, injection sites, and side effects. Perfect for sharing with your healthcare provider!

Premium Plan Features:

If you decide you’d like even more help, Premium gives you some extra features:

• As Many Journeys as You Want—create unlimited journeys for different goals. Maybe one for weight loss, another for maintaining, and another for a specific health goal!
• Better Charts—see your progress in beautiful, detailed graphs that show trends over time
• Better Medication Insights—if you’re taking medications like Ozempic or Wegovy, we can give you more detailed insights about how they’re working for you
• Celebrate Your Wins—we’ll highlight your achievements and milestones in special ways
• Personalized Tips—based on your progress, we can give you helpful suggestions and recommendations
• Faster Help—if you ever need support, Premium members get priority assistance
• Better Reports—Premium reports are even more detailed and optimized for medical consultations

But remember—the free plan has everything you need to get started! Premium is just for those who want a little extra.

How do I generate a wellness report?

It’s easy! When you’re on your dashboard or looking at a specific journey, look for a button that says “Generate Report” or “Print Report” or something similar. It might be in a menu or right on the page—either way, it’s easy to find!

Once you click it, we’ll create a report that shows everything you’ve tracked: your weight, how you’ve been feeling, your medications, and any side effects. You can then print it or save it to your computer. It’s perfect for sharing with your healthcare provider!

Can I track multiple journeys?

With the free plan, you can create one journey at a time. That’s enough to get started and track your wellness goals!

If you’d like to track multiple journeys at once (maybe one for weight loss and another for maintaining), you can upgrade to Premium, which lets you create as many journeys as you need.

How does the gamified experience work?

We’ve made tracking feel a bit like a game to keep things light and encouraging! Here’s how it works:

Each journey is divided into weekly “levels.” Each week, you’ll check in by logging your weight, how you’re feeling, and any side effects (if you’re taking medications). When you complete a level, you unlock the next week—it’s like leveling up in a game!

We’ve made it super simple with a tabbed interface—you just click through tabs for weight, mood, and side effects. No complicated forms or confusing screens—just simple, friendly check-ins.

When you hit milestones, we’ll celebrate with you! You might earn little badges or recognition. It’s not meant to be stressful—just a gentle way to stay motivated!

What side effects can I track?

We’ve listed the most common side effects, so you just check a box. Here’s what you can track:

• Nausea
• Vomiting
• Diarrhea
• Constipation
• Abdominal pain
• Headache
• Fatigue
• Dizziness
• Other (you can write in your own if needed)

You can also tell us what time of day it happened—morning, during the day, or night. This helps you and your doctor see patterns! For example, if you notice that nausea tends to happen in the morning, that’s useful information for your doctor.

Don’t worry if you don’t have any side effects to report—that’s great! You can just skip that tab when you check in.

Data & Privacy

Is my data private?

Absolutely! We take your privacy very seriously. Your data is stored securely, and you control your privacy settings in your profile. We won’t share your information with anyone without your permission.

You can always go to your settings and adjust your privacy preferences. Everything is in your control!

Can I share my data with my healthcare provider?

Yes, absolutely! In fact, we make it easy for you to share your progress with your doctor.

You can generate a wellness report that includes everything you’ve tracked: your weight progress, how you’ve been feeling, your medications, injection sites (if applicable), and any side effects (including what time of day they happened). This information helps your healthcare provider make informed decisions about your treatment.

Premium users get even more detailed reports that are optimized for medical consultations, but the free reports are great too!

How long is my data stored?

Your data is stored securely for as long as you have an account with us. If you ever want to delete your data, you can do so anytime through your privacy settings. Just let us know, and we’ll take care of it right away!

Technical Support

How do I get help?

We’re always here to help! If you have a question, here are some ways to get answers:

• Check our FAQ—you’re already here! This page answers the most common questions.
• Read our documentation—we have helpful guides that walk you through everything step by step.
• Contact us—if you can’t find your answer, just contact us and we’ll be happy to help!

If you’re a Premium member, you’ll get priority support with faster response times. But don’t worry—we help everyone, whether you’re on the free plan or Premium!

Can I use Nümi on mobile?

Yes, absolutely! Nümi works great on mobile devices like phones and tablets. You can check in from anywhere, anytime!

Whether you’re using an iPhone, Android phone, or tablet, Nümi will work just fine. We’ve made sure everything looks good and is easy to use on smaller screens.

What browsers are supported?

Nümi works on all modern browsers, so you can use whatever you’re comfortable with! Whether you prefer Chrome, Firefox, Safari, or Edge, Nümi will work great.

If you’re having trouble with a specific browser, just let us know and we’ll help you figure it out!

Premium Features

How do I upgrade to Premium?

If you’d like to upgrade to Premium, just look for an “Upgrade to Premium” button on the homepage or in your dashboard. It’s usually easy to find—we’ll make sure you can see it!

Once you click it, we’ll walk you through the process step by step. Don’t worry—it’s quick and easy!

But remember—the free plan has everything you need to get started! Premium is just for those who want a little extra.

What payment methods do you accept?

We accept all major credit cards and digital payment methods like PayPal, Apple Pay, and Google Pay. Whatever feels most comfortable to you!

Can I cancel my Premium subscription?

Yes, absolutely! You can cancel your Premium subscription at any time through your account settings. There’s no pressure—you’re in control!

If you cancel, you’ll still have access to Premium features until the end of your current billing period. After that, you’ll still have access to all the free features, which are great too!

More Questions?

If you have more questions, don’t worry—we’re here to help! Here are some helpful resources:

• Getting Started Guide — We’ll walk you through everything step by step
• Features Overview — Learn about all the wonderful things Nümi can do for you
• Contact Us — We’re always here to help if you need anything!

Remember: You’re doing something wonderful for yourself by taking this step. We’re here to support you every step of the way!